Archive for September, 2011
Elegant European Stemware Comes With Impressive Guarantee…But
Around this wine writer’s house, wine glasses have a limited life span. High quality glasses enhance the beauty and flavor of wine but they’re more delicate than a bride’s emotions on her wedding day. Both must be treated tenderly or they’ll get hurt.
But a quality vessel is so important to enhancing the wine drinking experience one should be willing to buy and set aside a few special glasses. Think it doesn’t make a difference? Try sipping your next fine wine out of two different vessels; a crystal glass and a fruit juice glass. Then draw your own conclusion. Like all products, quality makes a difference.
And so it was that for several months I eyed an ad in the Wine Enthusiast catalog for a glass called the Fusion Classic. It came in six different models depending on the type of wine you intended to use it for. I elected to purchase the Chardonnay glass because I think it’s useful as an all-purpose vessel…whites and reds look and taste great in it. I paid $49.95 for four, including free shipping.
Equally important, the glass was touted as break-resistant. Specifically, the ad read: “European crystal is fused with super-strong magnesium to form a durable, lightweight, graceful wine glass. Science meets sophistication, and the result is shatterproof.” Hmmmm.
But I couldn’t lose with the purchase since the stemware came with a 10-year replacement policy. Ten years. Break a Fusion glass and get a replacement at no cost. So I placed my order and waited eagerly for the UPS truck to come lumbering up my driveway.
Fast forward two months after my original purchase. I have now broken four of the glasses. I cannot say they are the original four since I was being sent replacements almost as fast as I was breaking them. And how did they meet their demise?
- Glass #1 was pulled from my overhead glass rack with a piece missing. I have no idea how it broke.
- Number #2 was tipped over as I reached for a piece of cheese on our deck dining table. It was no violent lunge. My hand simply grazed the glass, it tipped over and I was back on the phone talking with my growing number of friends at Wine Enthusiast.
- Glass #3 was being withdrawn from the dishwasher when an adjoining plate bumped it. Krack!
- The fourth casualty occurred as I gently hand washed the inside of the victim with a sponge. Pop! “Hello, customer service?”
The most amazing thing about this experience is the folks at Wine Enthusiast could not have been more helpful and responsive in sending me a replacement glass. No questions. No challenges. No arguments. Simply, “Is the mailing address the same as the original order?”
At the moment, I am waiting for the arrival of my fourth replacement. I hope it comes quickly. I’d love to have all four of the glasses in my house at one time.
Before I posted this blog, I contacted Wine Enthusiast and advised them I was going to write on my experience. Here’s the response I received back the same day:
Dear Mr. Hagarty,
We apologize that you are not happy with your Fusion glasses. We rarely hear of so much breakage from one customer, and more often than not we hear how happy customers are with these glasses. Although the glasses are break resistant, they ARE still glass, so they still must be handled with care indicative of glass, not polycarbonate glasses. These glasses are covered under warranty, so if you would like replacements to be sent to you please feel free to call 800 648 6058 and someone will be happy to assist you.
Thank you,
/s/ a customer service manager
Impressive, eh? I certainly will continue to do business with the firm in the future.
But, if we happen to meet in the year 2021, ask me how many Fusion glasses I have gone through. By my rough calculation I could be on my 160th replacement by then. Yet again, my treatment of the stemware is getting gentler each day.
2010 Rosé Going, Going…
The Wine
Jim Dolphin, owner and winemaker at Delaplane Cellars, has created a summery Rosé that is as colorful to the eye as it is on the taste buds. Slightly off-dry at 0.9% residual sugar, it is beautifully balanced with bright acidity creating a dry wine experience.
In the glass, vivid red hues lead to delicate watermelon aromas that intensify on the palate as strawberry and watermelon. The overall effect is a clean, finely balanced wine that mysteriously keeps disappearing in the glass.
The bottling has been extremely popular and its original 145 case production has dwindled down to a precious few; it is no longer available for tasting. Limited supplies are waiting to be enjoyed during our coming Indian summer. But buy only one bottle and you’ll regret it.
Now the good news. Expect a higher production of Rosé next year at Delaplane.
The Food
An evening on the deck with an easy to prepare crab imperial was the perfect match for this bright Rosé.
Ingredients
- 1 pound crabmeat
- 1/2 cup mayonnaise
- 1 tablespoon fresh lemon juice
- 1 teaspoon Worcestershire sauce
- 1/2 teaspoon Old Bay Seasoning TM
- 1/2 teaspoon salt
- 1/2 teaspoon cayenne pepper
- 1/2 teaspoon dry mustard
- 1 egg, beaten
- 1/4 cup fresh bread crumbs
- 1 teaspoon paprika
- 3 tablespoons butter
Directions
- Preheat oven to 400 degrees F (200 degrees C).
- In a medium bowl, combine crab meat, mayonnaise, lemon juice, Worcestershire sauce, Old Bay Seasoning, salt, cayenne pepper, dry mustard, and beaten egg.. Mix thoroughly.
- In an 8″ pie dish, spread mixture and lightly coat the entire dish with bread crumbs. Then sprinkle the top with paprika. Dot the dish with the butter.
- Bake in a preheated oven for 20 minutes.